Melbourne is not a sideline for us. Our booking desk has taken Melbourne calls since 2017, from the CBD and Richmond out to Dandenong South, Braeside and Thomastown, and the mix of machines here is different from anywhere else we work: more Konica Minolta bizhub copiers than any other brand, then HP, Epson, Canon, Brother and Toshiba.
Every call comes in on (03) 8538 1600 and is booked through one service desk. We confirm the attendance charge before anyone is sent, our local technician finds the cause on site, and any part or further work is quoted to you before it goes ahead. If a part is needed, it is shipped to your office and fitted on the return visit, so you never pay for a second diagnosis.
Our record in Melbourne
From our own booking records. These are the ones we are called into most, and the machines we are called to. It is not the whole list, and contract servicing runs across the same ground.
- Melbourne
- Toorak
- Hawthorn
- Hallam
- Richmond
- Wantirna South
- Kensington
- Thomastown
- Springvale
- Mitcham
- Mount Waverley
- Braeside
- Dandenong South
- Preston
Share of the machines we are called to in Melbourne, among the six brands we see most.
What we do in Melbourne
Breakdown repairs
Copiers, multifunction printers, laser and inkjet printers, plotters and label printers.
Book a repair →Contract servicing
Toner included, one number to call and a predictable monthly cost.
Servicing in Melbourne →New machines
Every brand, with a service agreement and finance to suit.
New copiers →Toner and parts
Genuine toner delivered, and parts supplied on their own or fitted.
Find your model →Looking to replace a machine? New and refurbished copiers for Melbourne offices, bought outright or on a lease, are on photocopiers for sale in Melbourne.
Melbourne repairs by brand
The six brands Melbourne businesses book us for most, in the order our record has them, each with its own page for the machines, the faults and the codes:
Straight to the brand: Konica Minolta bizhub repairs in Melbourne, HP printer repairs in Melbourne, Epson printer repairs in Melbourne, Canon photocopier repairs in Melbourne, Brother printer repairs in Melbourne and Toshiba copier repairs in Melbourne.
Booked more than any other brand in Melbourne, which is not the pattern in any other city we cover. bizhub copiers from the C224 and C364 generations to the i series, and Develop ineo machines built on the same engines. Drum units, developing units and the fusing unit are most of the work.
Level second with Epson. LaserJet and Color LaserJet printers and multifunctions, OfficeJet Pro inkjets, and the A3 Managed MFPs we supply new. The first two digits of an HP code name the area of the printer, so the part can be shipped before the visit.
Level with HP. WorkForce and EcoTank business inkjets, and large format SureColor and Stylus Pro printers. A blocked printhead or waste ink pads at the end of their life are most of the calls, and both are repaired on site.
Close behind. imageRUNNER ADVANCE colour copiers, imageCLASS desktops and imagePROGRAF plotters. Canon calls its fuser the fixing assembly, and an E001 to E014 code on the panel points straight at it.
MFC colour lasers and HL printers, and the MFC J business inkjets, A3 models among them. Fusers, drum units and paper feed kits are the parts we fit most.
Level with Brother, and one of the three brands we lead with. e-STUDIO copiers of every generation repaired on site, and new e-STUDIO machines supplied with a service agreement.
Every other brand we repair in Melbourne has its own page as well:
How a Melbourne job runs
- Tell us the faultMake, model and what the machine is doing. A photo of any error on the screen helps.
- Charge confirmedWe confirm the attendance charge when you book, before anyone is sent.
- Diagnosed on siteThe technician finds the cause and fixes what can be fixed on the visit.
- Nothing extra without a yesAny part or further work is quoted to you before it goes ahead.
Every visit is logged against the machine, so the next one starts where the last one finished, and a business with machines in several Melbourne suburbs has one desk to call and one record of each machine.
Planned servicing and service agreements in Melbourne
Not every visit has to be a breakdown. We service copiers in Melbourne on a plan, and run service agreements that put the servicing, the repairs and the toner under one arrangement, billed from the pages you print. The detail is on our photocopier servicing in Melbourne page.
Not sure whether to repair, service or replace a machine in Melbourne? Our guide, repair, service or replace, sets out how we think about it.
Where we attend in Melbourne
CBD and inner suburbs
- Melbourne CBD
- Richmond
- Kensington
- Toorak
- Kew
- Hawthorn
- Camberwell
- Brunswick
- Northcote
The east
- Box Hill
- Balwyn North
- Glen Iris
- Malvern East
- Mount Waverley
- Glen Waverley
- Mitcham
- Doncaster East
- Wantirna South
- Ferntree Gully
- Boronia
- Croydon
- Mooroolbark
- Rowville
The south east and bayside
- Brighton
- Cheltenham
- Bentleigh East
- Braeside
- Springvale
- Noble Park
- Keysborough
- Dandenong
- Dandenong South
- Dandenong North
- Endeavour Hills
- Hallam
- Hampton Park
- Narre Warren
- Narre Warren South
- Berwick
- Pakenham
- Frankston
- Langwarrin
The north
- Coburg
- Preston
- Reservoir
- Thomastown
- Lalor
- Epping
- Mill Park
- South Morang
- Bundoora
- Greensborough
- Glenroy
- Roxburgh Park
- Craigieburn
- Sunbury
The west
- St Albans
- Caroline Springs
- Point Cook
- Werribee
- Hoppers Crossing
- Tarneit
If your suburb is not listed, call (03) 8538 1600 and we will tell you straight away whether we can attend.
Common questions
Do you have a technician in Melbourne?
Yes. Our local technician attends Melbourne jobs, and every call is booked through the same service desk on (03) 8538 1600.
Which brands are you called to most in Melbourne?
Konica Minolta, more than any other brand, then HP and Epson level, Canon, and Brother and Toshiba level. We service every major brand, so a mixed office is normal work.
Which parts of Melbourne do you cover?
The CBD and inner suburbs, the east out to Ferntree Gully and Rowville, the south east and bayside through Dandenong to Pakenham and Frankston, the north to Epping, Craigieburn and Sunbury, and the west to Werribee and Tarneit.
Will I know the cost before any work is done?
Yes. We confirm the attendance charge when you book, before anyone is sent, and any part or further work is quoted to you before it goes ahead.
What happens if my machine needs a part?
The technician confirms the part on the first visit and it is quoted to you. Once you say yes, it is shipped to your office and fitted on the return visit, without a second diagnosis.
Do you offer service agreements in Melbourne?
Yes. Servicing, repairs and toner under one arrangement, billed from the meter readings the machine sends. Toner is included, with freight charged on each delivery.
Can you look at a machine that is under someone else's contract?
Yes. If the service is already included in an agreement you pay for, we will tell you, rather than let you pay twice.
I am on a DSA agreement in Melbourne. How do I get a technician?
Log the call in the customer portal on this site. Give us the machine number off the DSA sticker and it goes straight to our service desk against that machine.
Are your technicians qualified?
All our technicians are trained and certified.
What we do here
