News

News and guides

From the service desk: what is new at DSA, and plain guides to the machines we look after.

A technician working on an office copier on site

News from Document Services Australia, and plain guides to the office copiers and printers we look after: what their codes mean, what wears out, and how to get the most from them.

Latest

Local numbers in Sydney, Melbourne and Perth, and a page for every brand in every city

Local numbers in three more cities, and a repair page for every brand we service in every city we cover. 14 October 2026

Fuji Xerox is now Fujifilm: what it means for servicing your copier

The badge changed in 2021. What it means for the DocuCentre, ApeosPort and Apeos machines still in Australian offices. 14 October 2026

How to read your copier error code before you call, brand by brand

Every copier brand writes its fault codes differently. How to read yours, and what to write down before you ring. 14 October 2026

Lease, rent or buy an office photocopier: an honest guide

Three ways to pay for the same copier, what each one means at the end of the term, and what to check before you sign. 14 October 2026

Why the same copier fault keeps coming back, and how to stop it

The repeat jam, the streak that returns, the code that clears and comes back. What is usually behind them. 14 October 2026

Looking for help with a machine?

Every brand we service has its own page, and each city we cover has a page for each brand: start at the brands we service, or read what the code on your panel means in our error code guides. To book a technician, book a repair or call 1300 922 260.

How we work

Independent, and on the tools

A service technician standing beside an office copier, eucalypts through the window behind
Every job booked, attended and answered for by one company.
A refurbished office copier standing checked and ready in the workshop
Every refurbished machine is checked and serviced in our own workshop first.
Someone at the service desk in a headset with a laptop open, a copier behind them
One number for service, toner, parts and meter readings.